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Access Advocacy Services

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Please read the below JCUSA Advocacy Service Charter before filling out the below request form.

JCUSA Advocacy Service Charter 

Please be aware that we do not maintain 24-hour access to email accounts and your request may not be checked after regular business hours during the week or on the weekend.

This form is for initial contact with advocacy services. You will be assigned an Advocate who will book all further appointments with you via email. 

In completing this form, you agree to receive a free JCUSA membership and be added to our members list. You can opt out at any time via email to [email protected]. 

Access Advocacy Services

Full Name

Student Number

Email

Phone Number

Campus PLEASE NOTE STUDENTS ENROLLED AT THE SINGAPORE CAMPUS: You can contact [email protected] or online here

Degree Name

Degree Type

Enrolment Type

Year of Study

Preferred Date Please note: This is a preferred date only and does not guarantee you will receive an appointment on the selected date. An advocate will be in contact with you to make an appointment.

Preferred method of contact Please note: This is a preferred method only and does not guarantee you will receive an appointment in the selected format. Method of contact is directly affected by availability of Advocates and is subject to change.

Equity Group (optional)

Have you or any of your family members ever served in the Australian Defence Force? (Optional)

Have you used this service before?
Yes
No

How did you hear about us?

Please categorize the type of issue or process you need help with
Academic Misconduct
Academic Progression/Unsatisfactory Performance
Assessment Issues
Bullying/Discrimination/Harassment
Feedback/Complaint
Disability/Accessability
Enrolment
Accommodation
Fees
General Misconduct
Professional Misconduct
Leave Of Absence
Withdrawal Without Financial and/or Academic Penalty
Safety and Wellbeing
Placement
Review of Final Subject Result
Scholarships
Special Consideration
Other
Click on the here for more information about each one if you're not sure (please select all that apply, and/or other, below)

Summary of concern Please provide a brief summary of the issue you'd like to see an advocate for.

If your matter relates to a specific subject, please specify (optional) E.g. MA1020, PY1101

What (if anything) has happened so far in relation to this issue? I.e. notice or outcome received, informal attempts at resolution etc

What outcome(s) are you seeking?

Do you have a deadline? E.g. if you need to apply for something, appeal or respond to an allegation by a certain date, please state this

I have read and agreed to the commitments laid out in the JCUSA Advocacy Service Charter (document located above)
I agree

Additional documentation

For us to best assist you, please upload any relevant documents here. This could include:

- University letters and evidence you have been sent
- Emails, TEAMS messages etc that you have sent or received about this matter
- Screenshots/copies of assessment instructions or results
- Medical certificates/other documentation - If relevant to your enquiry

If you have more than 3 relevant documents, you can send these directly to your Advocate once your case has been allocated.

Additional documentation.

Additional documentation.

Additional documentation.

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The James Cook University Student Association works closely with the James Cook University. Please visit www.jcu.edu.au to find out more.

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