A free, confidential & non-judgmental service is available to all James Cook University students. You do not need to be a member of the JCU Student Association to access this service. For more information please contact one of our Advocacy and Welfare Officers on 1800 330 021 or [email protected]
We can give you information on how the University operates. If you have questions relating to the University's academic policies and procedures we may have the answer, or at the very least, put you in contact with the person you need to speak with.
Free and Confidential Service
Professional Student Advocacy and Welfare Support Officers available to assist with any academic concerns. They will clarify the options that are available to you and, if you so wish, help you to pursue appropriate action. Your discussion with the advocate is confidential. Any action will only be taken with your consent.
Representation and Advocacy
A Student Advocate is available to give advice, represent or support you in consultations with the University or individual lecturers. They can speak to Academic staff or University staff on your behalf. They can also attend meetings with you in the role of representative, advocate or support person, to help resolve situations. Further, your views will be forwarded to student representatives on University Committees to raise the University's awareness of your needs.
Student Complaints & Feedback
Complaints from class actions and individuals can be taken forward anonymously, protecting students' identities. Students will be provided with advice and information regarding how to approach the University, or make complaints. This enables you to raise legitimate concerns without fear of recrimination.
Preparing Applications / Claims
A Student Advocate is available to assist you to prepare applications for deferred exams, special consideration or a request for a review of your assessment. They can also assist you to appeal a University decision. Assistance is provided to enable you to present your case to the University in order to obtain an optimal outcome.
Advice on University Rules and Regulations
The University has a variety of rules and regulations that apply to students, and can be confusing. If you are unsure of what these are or how they apply to you, contact the Student Association for advice.
Remote & External Students
You are not alone. External students are encouraged to use the Freecall number 1800 330 021 and speak to a Student Association Advocate if they have any concerns relating to their subject, for example, contact issues, marks or results.
Phone (07) 4781 4400
Freecall - 1800 330 021
** PLEASE NOTE: This information is intended as a guide only. Reliable and up to date information can be obtained by contacting an Advocacy Officer **