COVID-19 Updates

UPDATE as of 30/03/2020

🚴‍♀️ The Townsville bike workshop will be closed to walk-ins this week but you can still book in for a bike service, as long as you call ahead and make appropriate arrangements - including a safe handover.

JCUSA Update as of 24/03/2020:

We have made the decision to bring forward the date for changing our face to face advocacy services.

Effective from tomorrow our Advocates will no longer be taking face to face appointments, but will still be contactable via Zoom, phone or email.

We are implementing this as a measure to help keep our staff and students safe and healthy. We thank you for your understanding and patience.

If you have an appointment booked, your advocate will be contacting you as soon as they can to update you.

JCUSA Fitness Update as of 24/03/2020:

To our very patient and ever-supportive JCUSA Fitness family,

We just wanted to thank you all for your patience in this very fast-changing and sometimes unsettling time. We have now closed our doors for the time being and have put in place some measures to make sure our students and members are taken care of as best we can.

If you hold a Membership at the JCUSA Fitness Centre the following will apply:

  • All direct debits through Paysmart have been paused, no further payments will be deducted from your account until such time as we resume business.
  • Fitness Passport has suspended all memberships and has stopped charging direct debits effective immediately until restrictions are lifted.
  • All JCU staff on Payroll deductions through JCU’s HR department have been requested to stop immediately until we are able to resume.
  • All other fixed term memberships (12, 6, 3 month etc.) have been suspended. The time that we are closed (hopefully not too long) will be credited to the end of your existing membership term, and when we re-open your membership will resume.
  • Unfortunately we do not know when we will be able to open again, but any member who will not be able to redeem their suspended membership when we resume, (e.g. Moving from Townsville), you may apply to request a partial refund for an unused portion of your membership.

To apply, complete an Application For Refund form. This form is available to download on our website. Please electronically fill the form, provide a reason a refund is needed and email this form to [email protected].

We are so saddened to have to close our doors for now, but it is in the best interest of our members and staff and will stay closed until it is safe for everyone to return to doing what they love.

We do ask for your patience and continued loyalty at this time. We are a not-for profit organization that is run by students, for students and our mission is to provide essential services like access to fitness for our JCU community and put our students’ welfare over anything else. We would love to have the opportunity to continue providing our students, staff and other members with our services for a long time to come.

We will provide updates and info via our Facebook page and website as soon as any new info comes to light. We are also working furiously to find ways to help keep you active and motivated from home, so keep your eyes peeled on our Facebook page for workouts!

If you have any questions or concerns, please email [email protected] and we will endeavor to do our best to get back to you as soon as humanly possible in this hectic time.

Please stay safe, look after yourself and your loved ones and we’ll be back up and running before you know it!

JCUSA Fitness

Update from JCUSA as of 22/03/20:

Dear JCU-sporters.

Due to the social distancing requirements and our responsibility to keep our staff and students safe, we have regrettably made the tough decision to indefinitely postpone all Social sport, Inter-faculty Sport Fisher Shield sport, and Gunyarra Sport as of 12pm today (Monday 23rd March 2020). Gyms on Both campus' will also be closed as of 12pm today.

We are working our hardest to find alternate activities to offer our students that meet social distancing requirements and we will communicate these plans and begin rolling these out as soon as possible.

We are currently working on a plan with our JCUSA Student council as to how best deal with prepaid gym memberships, sport registrations and sign up fees. Gym members and anyone who has signed up for semester 1 Social sport or upcoming Fisher shield sport through our online system (Fusesport) will be contacted via email if on file, in regards to how we will be dealing with, and processing your memberships and registrations. We are also still communicating with First aid providers in regards to prepaid first aid courses and will have more information on that soon.

Updates will be provided on our JCUSA Sport and fitness Face book group/pages as well as our website as soon as we have had a chance to create a plan and get some systems in place to deal with these unprecedented measures we are having to take.

Townsville Sport Facebook group

Cairns Sport Facebook group

JCUSA Fitness (Townsville) Facebook page

JCUSA Website

Watch this space!

On behalf of our entire Sport and Rec and Fitness team, please stay safe, look after one another and we thank you so much for your patience in these uncertain times.

Update from JCUSA as of 22/03/20:

Due to the most recent announcement from Scott Morrison, JCUSA fitness will be forced to close our doors as of midday tomorrow for an unknown amount of time.

The JCU Student Association Council and JCUSA management are working hard on a plan to roll out as soon as possible.

We will keep you informed via our website and Facebook page as soon as information comes to hand regarding memberships, services and how we will be able to move forward.

In these tough times, please look after yourself, family and your friends, and try to find ways to keep your body and mind healthy since we aren’t able to help for now. 😢

Keep your eyes eyes peeled for more updates from us tomorrow.


Update from SportAus as of 18/03/20:

SportAus has released a media statement about guidlines surrounding sport. Read more here. 

Update from JCU as of 17/03/20:

JCU will pause all on-campus teaching for a week to assist lecturers fast-track the development of online course materials and for the University to be made ready to implement additional social distancing measures, as part of JCU’s response to the COVID-19 pandemic.

- From Monday 23rd March until Friday 27th March all face-to-face teaching scheduled to be delivered on JCU’s Townsville and Cairns campuses will be paused.

- The University will remain open during the teaching pause and thereafter, subject to any further direction by the government.

- On-campus students in Townsville and Cairns, including students living in on-campus accommodation, should continue to attend to their study during the pause week. The Library, study areas, student enquiry and support services and campus facilities will be available during this time.

- Classes will resume in Townsville and Cairns on 30th March for those programs yet to commence online delivery. During that week, academic staff will be able to advise their students in person on the changed arrangements for their course.

- Those courses able to convert to online delivery will do so from 30th March, with all others to follow from 6th April. The Nursing program is expected to be fully online as of 23rd March.

For more COVID-19 advice, visit:


The James Cook University Student Association works closely with the James Cook University. Please visit to find out more.